OUR POLICY

Information Regarding Our Terms & Conditions

ORDERING

Please either fax or email the list of cabinets that you need to us; you will receive an estimate by the end of day. Please review and sign the estimate sheet and then email or fax back to us to place the order.

DELIVERY / PICK UP

Depends on delivery destination, we will either deliver with our company truck, or use outside carrier (such as Trucking Company and FedEx). Delivery fee will be determined when we decide which method of shipping is the best for the order, and it will be added  on the estimate sheet.  If you decide to pick up the items at our warehouse, please call ahead of time to schedule an appointment.

RETURNS

Cabinets can be returned within 30 days. We only accept returns for K/D cabinets in its original packaging. Assembled, modified cabinet will NOT be accepted for return. If you ordered the assembled cabinet from 21st century cabinetry, and would like to return it in its original condition, a 25% restocking fee will apply.

CLAIMS

When assembled cabinets are delivered or picked up, please inspect them before signing the packing slip. Any incorrect or missing items claims will NOT be honored once the packing slip is signed for. If any item is missing or damaged, please write on the packing list and then contact us.

 

For K/D cabinets, you will have 7 days to open the box and check the product. If no claim was filed within the 7 days, future claim regarding this order will NOT be accepted. Damaged items claims must be made prior assembly and before installation.

 

CABINET

All stain finished kitchen cabinet doors are made from natural maple wood. No two pieces of wood are the same-even from the same tree. These differences in natural grain and color mean that each piece will respond differently to the finishing process. It also explain why these are variations between cabinets. The natural colors of these wood ranges from cream white to light blonde, to dark reddish brown, so it is possible to have color variation within a single door or multiple doors. Wood doors may contain some wavy, curly, burl graining or bird eyes as well as mineral streaks and worm tracking across the grain that will darken when stained. These characteristics are a natural part of the wood and not considered defects.

WARRANTY

There is a five year limited warranty on factory defect. 21st Century Cabinetry will replace the defective part(s) and ship it to you once the proof is submitted (A picture of the defective part is usually required).